Terms and conditions

Access to the website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the website without notice.

From time to time, we may restrict access to some parts of the website, or the entire website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

The website and its contents are for general information only and are provided "as is". We make no warranties, representations or undertakings about:

• Any of the content of the website (including, without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content); or,
• Any content of any other third party website referred to or accessed by hypertext link or any other way through the website.

We make no guarantees that the website is free from so called computer viruses. It is strongly recommended that you check for such viruses before downloading it or its contents.

Links to third party websites are for your convenience only. Such websites are operated and controlled by third parties and their inclusion does not imply any endorsement or approval by Ravensbourne of the materials on such websites.

Ravensbourne accepts no liability for any claims, penalties, loss or expenses arising from: any reliance placed on the content of the website; the use or inability to use the website; the downloading of any materials from the website; or any unauthorised access to or alteration of the website.

The content of the website (including, but not limited to all text and artwork) is protected by copyright. The copyright is owned by Ravensbourne or is otherwise licensed from a third party for use by Ravensbourne.

You may view or download any part of the website for private purposes, but you are not permitted, without our permission, to:

• Store the website, or any part of the website, for any other purpose
• Print copies of the website, or any part of the website, for any other purpose
• Reproduce, copy or transmit the website, or any part of the website, in any way, for any other purpose or in any other medium.

All other rights which are not specifically granted are reserved.

Ravensbourne is committed to respecting and preserving your privacy. Please read the following privacy policy to understand how we use and protect the information obtained from those visiting and using the Ravensbourne's website www.ravensbourne.ac.uk.

By using the website you consent to the collection/retention and use of your personal information in accordance with this policy.

We collect information about you:

• When you provide us with your personal details (such as your name, contact details, e-mail address etc) by registering with us, submitting an enquiry or booking a place at an event via the website
• When you respond to surveys which we ask you to complete for research purposes
• From your usage of the website and any other information you post on the website, e-mail or otherwise send to us.

We use your information:

• To enable us to supply you with the goods, services or information that you have requested
• To ensure that content from the website is presented in the most effective manner for you and for your computer
• To analyse the information we collect so that we can administer, support and improve and develop the website
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
• To notify you about changes to our service.

We may contact you by post, telephone or fax as well as by e-mail and SMS. If you change your mind about being contacted in the future by any of these means then please let us know.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Some areas of the website use third-party software facilities such as PayPal. Please note that, data storage on PayPal systems, and the communication between PayPal and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. They also ensure that they stay up-to-date with the latest versions of any third-party code used, and continually review their own proprietary code.

Authorised personnel within Ravensbourne will be able to access the information you provide to us. We may also disclose your information to other third parties who act for us for the purposes set out in the policy or for purposes approved by you.

Please note that countries outside the European Union do not always have the same strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with the terms of this Privacy Policy.

Unless required or permitted do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

We may collect information about your computer, including your IP address, operating system and browser type. This information is statistical data about users' browsing actions and patterns and does not identify any individual. It is used to inform improvements to the website, for system administration, and to report aggregate information to third parties.

For the same reasons, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. We use this information to track your movements through the website, to find out how the website is being used and to assess its usefulness. Personal information about you is not collected during the tracking process.

We use a third party product "Google Analytics", a web analytics service provided by Google, Inc. ("Google"), to help us analyse how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to, and stored by, Google. This information will be subject to Google's Privacy Policy.

See Google's Privacy Policy

We may use cookies if you have registered with us on-line. These cookies allow us to make the logging-in process easier and more secure. They will also be used to recognise you when you return to the website. We may also use cookies that will hold your data on our website until such time as you logout.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage.

Please help us keep our records updated by informing us of any changes to your email address and other contact details.

We may amend this policy from time to time. If we make any substantial changes we will notify you by posting a prominent notice on the website.

You have the right to ask for a copy of the information held by us in our records in return for which we charge a small fee.

Please see Freedom of Information.

The website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you wish to publish through the Site, please be aware that other terms and conditions in addition to the Terms and Conditions may apply.

Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the website shall be considered non-confidential and non-proprietary, subject to any other terms and conditions relating to publishing through the website which are agreed with Ravensbourne. We shall have no obligations with respect to such material and we shall have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the website constitutes a violation of their intellectual property rights, or of their right to privacy.

You are prohibited from posting or transmitting to or from the website any material:

• That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
• For which you have not obtained all necessary licences and/or approvals; or
• Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
• Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the website (including, without limitation, by hacking).

We have the right to remove any material or posting you make on the website if, in our opinion, such material does not comply with the provisions set out above or for any other reason whatsoever. In addition, we shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the provisions set out above.

Ravensbourne reserves the right to amend or replace the Terms and Conditions at any time. If we make any substantial changes we will post a prominent notice on the website.

The Terms and Conditions shall be governed by and construed in accordance with the Laws of England and any disputes that may arise will be subject to the jurisdiction of the English courts.