Privacy and cookies

Information that we collect from you

We collect information about you:

• When you provide us with your personal details (such as your name, contact details, e-mail address. etc) by registering with us, submitting an enquiry or booking a place at an event via our websites
• When you respond to surveys which we ask you to complete for research purposes
• From your usage of our websites and any other information you post back to our websites, e-mail or otherwise send to us.

Use of your information

We use your information:

• To enable us to supply you with the goods, services or information that you have requested
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
• To analyse the information we collect so that we can administer, support, improve and develop our services, including but not only our websites, to best suit your needs
• To notify you about changes to any our services
• To ensure that content from our websites is presented in the most effective manner for you and for the device you are using to access our online services

We may contact you by post, telephone or fax as well as by e-mail and SMS. If you change your mind about being contacted in the future by any of these means then please let us know.

Storage of your information

Where we have given you (or where you have chosen) a password which enables you to access certain areas of, or services on, our websites, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Some areas of the website use third-party software facilities such as PayPal. Please note that data storage on PayPal systems, and the communication between PayPal and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. They also ensure that they stay up-to-date with the latest versions of any third-party code used, and continually review their own proprietary code.

Disclosure of your information

Authorised personnel within Ravensbourne will be able to access the information you provide to us. We may also disclose your information to other third parties who act for us for the purposes set out in the policy or for purposes approved by you.

Please note that countries outside the European Union do not always have the same strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with the terms of this Privacy Policy.

Unless required or permitted do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

IP addresses, cookies and your devices

We may collect information about the device you are using to access our online services, the operating system and browser type used and your IP address. This information is statistical data about users' browsing actions and patterns and does not identify any individual. It is used to inform improvements to the website, for system administration, and to report aggregate information to third parties.

For the same reasons, we may obtain information about your general internet usage relating to our websites by using a cookie file which is stored on the hard drive of your computer. We use this information to track your movements through our websites, to find out how the websites are being used and to assess its usefulness. Personal information about you is not collected during the tracking process.

We use a third party product "Google Analytics", a web analytics service provided by Google, Inc. ("Google"), to help us analyse how our websites are used. In doing so information about your use of our websites, including your IP address, may be transmitted to, and stored by, Google. This information will be subject to Google's Privacy Policy.

See Google's privacy policy for more information.

Websites and cookies

We use cookies on our websites to allow us to automate basic interactions between your browser and our websites. It makes logging-in easier, faster and more secure on websites where you need to log in to use our online services. Cookies are also used to recognise your device when you return to the website. We may also use cookies that will hold your data on our websites until such time as you log out.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies in general. However, if you select this setting you may be unable to access certain areas or services on our websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you navigate to our websites.

By using this website you consent to the collection, processing, retention, and use of your personal information in accordance with this policy.

Microsoft Clarity

This website uses Microsoft Clarity, an analytics tool from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA; “Microsoft”). For this purpose, Microsoft Clarity uses cookies enabling an analysis of your use of our website (e.g. entry to the page, navigation, scrolling and clicking behaviour). These are only set after their express consent.

The information generated by the cookies will be transmitted to a Microsoft Clarity server (possibly in the USA) and stored in order to enable session recording and to generate so-called heat maps. We use Microsoft Clarity in the default settings, so that the data transmitted to Microsoft does not contain any sensitive input data such as names or addresses, to rule out any direct personal reference. Microsoft will use this information to evaluate your use of the website, to compile reports on website activities, and provide the website’s operator with further services related to website and Internet usage, including profiling for advertising purposes. Microsoft may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Microsoft’s behalf.

You can find further information about Microsoft Clarity here

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage.

Please help us keep our records updated by informing us of any changes to your email address and other contact details.

You have the right to ask for a copy of the information held by us in our records. Please see Freedom of Information act.

Our websites may, from time to time, contain links to websites of third parties. Please note that if you follow a link to any of these websites, you are effectively transferring over to said third party websites. Please note that at the point of transfer the responsibility for all things related to your data transfers to the third party website. Third party websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

This Fair Processing Notice (FPN) is provided to you to inform you how your personal data will be processed and the purposes for which the data has been collected. This notice also provides information on other areas where we may process your personal data and explains how you can opt out of some aspects of the processing, where applicable.

Fair Processing Notice for students 

This summary is intended to convey essential information only.

For more detailed information about how Ravensbourne collects, stores and processes your personal data can be found in the full notice attached to this summary.

Fair Processing Notice for alumni

Under data protection legislation, all staff, students and other users about whom we process personal data have rights associated with its use.

Our subject access request procedure.